Wells Fargo Mobilizes to Help Customers Impacted by Hurricane Harvey

Wells Fargo will provide payment and fee relief for customers in FEMA declared areas; customers urged to contact Wells Fargo for next steps

Style Magazine Newswire | 9/12/2017, 10:33 a.m.
Wells Fargo & Company (NYSE: WFC) today announced additional payment and fee relief for customers impacted by Hurricane Harvey. It ...

HOUSTON, Sept. 8, 2017 – Wells Fargo & Company (NYSE: WFC) today announced additional payment and fee relief for customers impacted by Hurricane Harvey. It also announced the deployment of its Mobile Response Unit to provide disaster recovery assistance to customers across Texas.

“Wells Fargo team members across the country are focused on doing whatever we can to provide support to those impacted by Hurricane Harvey, and today we are announcing additional relief for customers and are deploying new resources to the area to help recover and rebuild,” said Tim Sloan, CEO & president, Wells Fargo. “As we bring aid to team members, customers, businesses and communities affected by Harvey, our thoughts are also with everyone now in the path of Hurricane Irma. Our teams on the ground and across the country are closely monitoring the new storm, and we will deliver the same payment, fee relief and on-the-ground support to customers in impacted communities after Irma passes.”

Payment and fee relief & how to contact Wells Fargo

In response to the disaster, Wells Fargo will provide payment relief for the next 90 days on credit cards, student loans, auto loans, home mortgage, home equity and retail small business loans and lines of credit in FEMA declared areas.

The bank is also proactively waiving or refunding fees for impacted consumers in FEMA declared areas; this includes ATM fees for using non-Wells Fargo ATMs, late fees and debit card over-the-counter cash disbursements fees, among others.

In addition, negative credit reporting is being suppressed for home mortgage, home equity, credit card, student loan, personal lines and loans, auto loans and retail small business lending customers who receive payment relief.

Impacted customers who are not in a FEMA declared area are also able to receive similar benefits by contacting Wells Fargo. After 90 days, customers who are still experiencing hardships should contact customer service to discuss additional relief options.

Wells Fargo Home Mortgage and Home Equity customers impacted by Hurricane Harvey and floods should contact the Wells Fargo Disaster Assistance Team, 888 818-9147, to discuss payment arrangements or for assistance with property insurance loss claims. The team is available Monday through Friday from 6 a.m. to 10 p.m. CT, and Saturday and Sunday from 7 a.m. to 5 p.m. CT, to help offer guidance and information about loans and assistance programs.

Customers in the impacted area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. Recently, the IRS relaxed rules for employers that allow individuals easier access to their retirement savings for hardship purposes. Wells Fargo is prepared to make hardship withdrawals or loans available to customers that qualify under these new guidelines. For more information, customers should call 800-728 -3123.

Retail small business customers impacted by the hurricane are encouraged to call Wells Fargo, 800-225-5935, for more information and to discuss their options. Wells Fargo Insurance Services has also contacted clients in impacted areas to provide support and expertise as part of recovery efforts.