Stories this photo appears in:
What Consumers Need to Know About the Future of In-Person Banking
From digital payments to video banking, the way consumers conduct basic financial transactions has changed substantially throughout the past decade, and the COVID-19 pandemic has only accelerated the trend toward digital banking. However, brick-and-mortar bank branches continue to play an essential role for many consumers when it comes to important financial conversations. Industry experts say more changes are coming down the pike to meet consumers’ evolving needs and to provide the right mix of digital tools and experiences, with more personalized human interactions at brick-and-mortar bank locations.
