Stephen J. Cloobeck
Stories this photo appears in:
“Checking In: Hospitality-Driven Thinking, Business, and You” by Stephen J. Cloobeck
You only want to relax. At the end of a business trip, you just want a hotel bed with the softest pillows. You don’t want a broken coffee maker, hair in the sink, or malfunctioning air conditioning. No loud sounds in the hallway at midnight. No shortage of shampoo. Just good service and helpful staff and, as you’ll see in “Checking In” by Stephen J. Cloobeck, your customers would agree.
