How United Could Have Avoided This Fiasco
CNN/Stylemagazine.com Newswire | 4/14/2017, 7:19 a.m.
United Airlines has admitted it was a mistake for police to forcibly remove a passenger who refused to give up his seat on a crowded plane. Video of the passenger being dragged up the aisle of the plane has been played nonstop for three days. United's CEO has apologized and said it won't happen again. But how could it have been prevented in the first place? The easy answer is that United should have offered a lot more money until it found a volunteer to give up his or her seat. Other passengers say the airline offered $800 before choosing people to give up their seats involuntarily, and then sending in law enforcement when one man wouldn't move. United says it increased the offer to $1,000 and didn't get volunteers. United hasn't provided details of how it makes offers to passengers, but CEO Oscar Munoz said Wednesday that United policy denied the crew the flexibility they needed to find fliers who would voluntarily give up seats.
